PetraVox
Support
A question, a problem or a mistake in a place card? Write to us.
Contact: petravox.contact@gmail.com
Tell us your phone model and, if you can, add a screenshot. We usually reply within 3 working days.
Frequently asked questions
How do I scan a monument?
Open the Scanner tab, tap the big button, then take a photo or pick one from your library. Tap "Analyse": the place card appears in 10 to 30 seconds.
The identification is wrong or a fact is inaccurate
Place cards are written by artificial intelligence and may contain errors. A sharp, front-facing, well-lit photo improves recognition. Report the mistake to the address above, with the name of the place.
How many scans do I have?
Every account gets 5 free scans at sign-up. The Travel Pass (7 days, no renewal) and the annual plan (with a 3-day trial) give up to 30 scans a day and all 5 narration styles. Your remaining scans are shown on the home screen.
How do I get a purchase back on a new phone?
Sign in with the same account, open the plans page and tap "Restore a purchase".
How do I cancel the annual plan?
On iPhone: Settings > your name > Subscriptions > PetraVox. On Android: Google Play > Payments & subscriptions > Subscriptions. Cancel at least 24 hours before the end of the current period. The Travel Pass does not renew.
I did not receive the confirmation email
Check your spam folder. Otherwise, try to sign in: the app offers to send the email again.
I forgot my password
On the sign-in screen, enter your email address and tap "Forgot password?".
How do I delete my account?
In the app: Profile > Delete my account. Your scans, photos and narrations are deleted. A running subscription must be cancelled separately from your Apple or Google account.